FAQ

Do you ship worldwide?

Yes, we ship internationally from Europe.

Shipping costs are calculated at checkout, and you'll always receive a tracking number.

 

Do you offer free shipping?

Yes! We offer free international shipping on all orders over €150.

Your order will be shipped with love, tracking, and extra care – always.

(Smaller orders are calculated at checkout based on location and weight.)

 

What is the processing time?

Processing usually takes 3–5 business days, depending on the item. For limited or complex pieces, it may take up to 7 days.

 

What is your refund policy?

If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.

 

Can I return or exchange an item?

We want you to be truly happy with your order.

Returns are accepted within 14 days of delivery for unused items. Please contact us first to arrange it.

 

Do you take custom orders?

We don’t offer custom orders – every piece in our shop is already a finished story.

We hope you find one that speaks to you.

 

Are all products handmade?

All SBKY products are designed in-house with love, intention, and a deep passion for storytelling.

Some items are handmade in our studio, while others are produced by trusted local partners using our exclusive designs.

This way, we ensure high quality, artistic uniqueness, and consistent bookish magic – from concept to creation.

 

Do you offer merch based on popular books or characters?

We create original designs inspired by the moods, emotions, and aesthetics that readers love – without using copyrighted titles, names, or imagery.

SBKY products are not licensed merchandise, but we aim to capture the essence of beloved worlds through our own storytelling, artwork, and design.

We respect the authors and creators who inspire us, and we believe magic can exist even without direct references.

 

Will my order come gift-wrapped?

Always.

Every order comes beautifully packed – ready to gift (or to treat yourself like the royalty you are).